Frequently Asked Questions
ORDERING
How does the ordering process work at Custom Pair?
What is the minimum order quantity (MOQ) for Custom Pair products?
Can I order different sizes for custom sneakers at Custom Pair?
Is it possible to see a product before placing a large order with Custom Pair?
PRICING
Why has the price of a product increased since my last order?
What is Custom Pair's average response time for quote requests?
Is it possible to receive discounts for larger order volumes at Custom Pair?
CUSTOMIZATION
What are the available colour options for Custom Pair's products?
Are there any constraints on the logos that can be placed on Custom Pair products?
What file format is required for our company logo?
Can I review e-draft(s) before my order goes into production at Custom Pair?
Is it possible to expedite the lead time for production at Custom Pair?
PRODUCTS
Which brands of sneakers do you offer at Custom Pair?
Is Custom Pair a sustainable brand?
What is the sizing and fit of Custom Pair's sneakers?
How long can I expect Custom Pair's products to last?
Can I send my existing products to Custom Pair for customization?
Is it possible to order a product that is not in Custom Pair's catalog?
How can I suggest my products or brand to Custom Pair?
PAYMENTS
Which payment methods does Custom Pair accept?
When is the payment due for different types of orders?
Is the full payment required immediately for all orders at Custom Pair?
SHIPPING